When all the required survey fields are filled out, the survey can be submitted as complete. Surveys must be submitted for all former students, whether they answered the survey questions or not.

Instructions

Submit Survey for a Responder

From the Post-School Survey page, scroll to the bottom of the page.
Click the Submit button.
Click OK to confirm and return to the Leaver Survey List page.

Submit Survey for a Non-responder

Complete all fields in Section II - Pre-survey Questions.
In Section IV - Survey Respondent Information
- Question 14: answer No
- Question 14a: Select reason you were unable to reach former student
If needed, add additional information to Section VIII: Comments.
Scroll down to bottom of the page and click Submit.
Click OK to confirm and return to your Leaver Survey List page.

Demo with Screenshots

Submit Survey for a Responder

If all the required questions are complete, click the Submit button at the bottom of the survey.

If that Submit button is not active (grey instead of blue, not clickable), then an answer is missing in the form. (The most missed question is number 11: contact date and time.)

When the Submit button is clicked, a popup appears asking you to confirm. You can click “OK” in the popup window to proceed or cancel to stay on the page.

screenshot of end of survey, submit button highlighted

Return to Leaver Survey List page

After submitting the survey, you’ll return to the Leaver Survey List page. There are several indications that Former Student 1’s survey is complete:

Post-School Survey link now says “Read-Only” instead of “Start” or “Edit”
The survey status is “Completed Responder” instead of “Incomplete” or “Not Started”
There’s a checkbox in the survey submitted column.

This survey is now locked, and further changes cannot be made unless it’s unlocked by a District Manager or CCTS.

screenshot of leaver survey list page, former student 1 survey completed

Submit Survey for a Non-responder

Surveys are often saved as incomplete to allow for multiple contact attempts while the survey is open. By November 1, all surveys must be submitted as complete, even if you were unable to reach a former student.

Complete Pre-survey Questions

Once you’re in the survey, be sure to fill out all the pre-survey questions. These include the dates and times of each of your contact attempts, your name, and position.

screenshot of survey highlighting questions 11a, 12, and 13

Section IV. Survey Respondent Information

If you are unable to reach a former student after multiple contact attempts, skip past Section III, (the survey script) and onto Section IV, Survey Respondent Information.

screenshot of survey, section IV highlighted

Question 14

For question 14, select No, you were not able to reach anyone.

screenshot of survey, question 14 is answered No

Question 14a

14a will appear and you’ll select the reason, such as poor contact information, unable to reach after three attempts, former student or family member declined, former student is deceased, or other.

If you have any additional comments you want to enter, you can do that in Section VIII. Otherwise, scroll down to the bottom of the survey.

Screenshot of survey, question 14a is highlighted

Submit Survey

If all the required questions are complete, click the Submit button at the bottom of the survey.

If that Submit button is not active (grey instead of blue, not clickable), then an answer is missing in the form. (The most missed question is number 11: contact date and time.)

When the Submit button is clicked, a popup appears asking you to confirm. You can click “OK” in the popup window to proceed or cancel to stay on the page.

screenshot of end of survey, submit button highlighted

Return to Leaver Survey List Page

After submitting the survey, you’ll return to the Leaver Survey List page. Although Former Student 2 didn’t answer the survey questions, their survey is still listed as complete.

Post-School Survey link now says “Read-Only” instead of “Start” or “Edit”
The survey status is “Completed Non-Responder” instead of “Incomplete” or “Not Started”
There’s a checkbox in the survey submitted column.

This survey is now locked, and further changes cannot be made unless it’s unlocked by a District Manager or CCTS.

Screenshot of Leaver Survey List, former student 2's survey is competed, nonresponder

Next: Guide - View Survey History